Current jobs related to Field Support Specialist - Stamford, Connecticut - Triwest Healthcare

  • Field Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States Antech Diagnostics Full time

    Job Title: Field Support SpecialistWe are seeking a highly skilled Field Support Specialist to join our team at Antech Diagnostics. As a Field Support Specialist, you will play a critical role in supporting our customers by providing outstanding installation, onboarding, and training for our veterinary diagnostic products and services.Key...

  • IT Support Specialist

    1 month ago

    Stamford, Connecticut, United States TAJ Technologies Inc Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at TAJ Technologies Inc. As an IT Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide...

  • Travel Nurse ICU Specialist

    3 weeks ago

    Stamford, Connecticut, United States Healthcare Support Full time

    Healthcare Support is seeking a travel nurse ICU specialist for a travel nursing job in Ohio.Job DetailsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: Travel Active state license 2+ years experience within this specialty BLS/ACLS requiredAbout the PositionAs a travel nurse ICU...

  • IT Support Specialist

    4 weeks ago

    Stamford, Connecticut, United States Blake Smith Staffing, LLC Full time

    Executive Desktop Support AnalystBlake Smith Staffing, LLC is seeking a highly skilled and experienced Executive Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our executives and their families, as well as corporate users.Key Responsibilities:Provide on-site and...

  • IT Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States Blake Smith Staffing, LLC Full time

    Job Summary:The Executive Desktop Support Analyst is a critical role within our organization, responsible for providing exceptional technical support to our executives, their families, and their assistants. This position requires a self-motivated individual with excellent problem-solving skills, able to work independently with minimal supervision.Key...

  • Cyber Security Specialist

    3 weeks ago

    Stamford, Connecticut, United States Motorola Solutions Full time

    Cyber Security Specialist - Onsite SupportMotorola Solutions is seeking a highly skilled Cyber Security Specialist to provide onsite support for a DHS customer in Florida. The ideal candidate will have a strong background in cybersecurity and experience working with federal government customers.Key Responsibilities:Support day-to-day IT and cybersecurity...

  • IT Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States TeamLogic IT Full time

    Job SummaryAs a Help Desk Specialist at TeamLogic IT, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will respond to queries by phone calls and emails, run diagnostic programs, isolate problems, and determine and implement solutions.Primary ResponsibilitiesProvide technical...

  • Behavioral Health Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States Newport Healthcare Full time

    About the RoleNewport Healthcare is a leading provider of behavioral healthcare services dedicated to transforming young lives through evidence-based care.We are seeking a highly skilled and compassionate Behavioral Health Support Specialist to join our team.As a key member of our residential care team, you will play a vital role in providing supervision and...

  • Technical Support Specialist

    4 weeks ago

    Stamford, Connecticut, United States Syntricate Technologies Full time

    **Job Title:** Technical Support Specialist**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Syntricate Technologies. The ideal candidate will have experience in EUC, Windows, SCCM, Patch Management, Application Packaging, Intune, Citrix VDI, and Windows 11 migration.**Key Responsibilities:**Lead a team of...

  • Senior Technical Support Specialist

    4 weeks ago

    Stamford, Connecticut, United States U.S. Computer Connection Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at U.S. Computer Connection. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, ensuring their network infrastructures are running smoothly and efficiently.Key Responsibilities:Provide...

  • Desktop Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States SysMind Tech Full time

    Desktop Support SpecialistAt SysMind Tech, we are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have a good understanding of work/support environment and experience with installation and troubleshooting of desktops/laptops, printers, and servers. Additionally, they should have knowledge of Windows Domain, DHCP, and...

  • Technical Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States Ledgent Technology Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Ledgent Technology. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients on both Mac and Windows devices.Key Responsibilities:Troubleshoot and resolve technical issues on Mac and Windows devicesProvide excellent...

  • Desktop Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States SysMind Tech Full time

    Desktop Support SpecialistAt SysMind Tech, we are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have a good understanding of the work environment and experience in installing and troubleshooting desktops, laptops, printers, and servers. Additionally, they should have knowledge of Windows Domain, DHCP, and DNS, as...

  • Customer Support Specialist

    3 months ago

    Stamford, Connecticut, United States Stamford Health Full time

    Exciting Opportunity for a Customer Support Specialist at Stamford HealthStamford Health, a renowned Healthcare System in Connecticut, is seeking dedicated Customer Support Specialists to enhance their operations. Recognized as a Certified Great Place to Work, Stamford Health provides competitive compensation, extensive health insurance options, wellness...

  • Technical Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States EOS USA Full time

    About the Role:We are seeking a skilled and motivated Technical Support Specialist to join our team at EOS USA. As a Helpdesk Technician, you will be responsible for providing front-line support across AV conference room systems, network infrastructure, and service desk operations.Key Responsibilities:Provide technical assistance to internal users,...

  • Customer Support Specialist

    3 months ago

    Stamford, Connecticut, United States Stamford Health Full time

    Exciting Opportunity for a Customer Support Specialist at Stamford HealthStamford Health, a recognized leader in the healthcare sector, is seeking dedicated Customer Support Specialists to enhance our service team. As a certified Great Place to Work, we offer competitive compensation, extensive health benefits, wellness initiatives, paid leave, educational...

  • Administrative Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States DaVita Full time

    About the Role:We are seeking a highly skilled and organized Administrative Support Specialist to join our team at DaVita. As an Administrative Support Specialist, you will provide administrative support to our healthcare team, ensuring the timely and accurate completion of tasks and projects.Key Responsibilities:Provide administrative support to the...

  • Senior IT Support Specialist

    4 weeks ago

    Stamford, Connecticut, United States adm Promotions Full time

    About the RoleThe Senior Desktop Support Specialist plays a critical role in ensuring the smooth operation of our IT systems and infrastructure. This position is responsible for managing IT operations, security, and ongoing system maintenance, as well as driving innovation and continuous technology improvement.Key ResponsibilitiesConfigure, maintain, and...

  • Recovery Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States Aware Recovery Care Full time

    About the RoleAt Aware Recovery Care, we are seeking a highly motivated and compassionate Recovery Support Specialist to join our team. As a Recovery Support Specialist, you will play a vital role in guiding and directing clients through our intensive In-Home Addiction Treatment program.Key ResponsibilitiesDeliver our 52-week In-Home Addiction Treatment...

  • Senior IT Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States adm Promotions Full time

    About the RoleThe Senior Desktop Support Specialist is a key member of our IT team, responsible for managing our corporate network infrastructure, security, and ongoing system maintenance. This role will interact with senior leaders and employees at all levels to drive continuous technology improvement and ensure consistent network reliability and technology...

Field Support Specialist

2 months ago

Stamford, Connecticut, United States Triwest Healthcare Full time
Job Summary

This position is part of the Military & Veteran Services (MVS) division and is assigned to support the internal staff of military treatment facilities (MTFs). The incumbent will work closely with MTF staff to support TRICARE beneficiaries and provide non-clinical support for patient referrals and authorizations, outreach to network providers as necessary, and to facilitate the support of applicable TriWest departments for resolving network gaps, provider and contract concerns, customer service requests, and discharge coordination for patients from network and non-network facilities.

Key Responsibilities
  • Develops and maintains a clear understanding of TriWest's contracted responsibilities and performance requirements related to support of the MTFs and their beneficiaries.
  • Serves as the designated onsite/on call TriWest point of contact for the MTF staff regarding any of a continuum of issues relating to enrollment, referrals and authorizations, issues with network providers, and any other related matters.
  • Utilizing the TriWest customer relationship management system (CRM), will refer all identified issues to the appropriate TriWest corporate division for follow up and resolution according to MVS operating procedures. Urgent matters will be reported via phone to the applicable Director/department as well as via the CRM system.
  • Monitors issues referred to them for trends or opportunities to improve TriWest's services and identify root causes of frequently recurring matters referred to them, keeping the Regional Director and associated MVS team members informed in accordance with MVS policies and procedures.
  • Review and facilitate resolution of referral and authorization issues and trends, analyzing them for root causes and work with the MTF staff to identify and implement corrective strategies.
  • Provides TRICARE information/education briefings for meetings with MTF staff, providers, medical staff and beneficiary groups and provides accurate explanations of the various TRICARE health plans and their policies relating to them.
  • Performs on-site and virtual outreach activities for military installation community and beneficiary groups such as Family Readiness Groups, Retiree Associations, and Installation New-comers Orientation, and provides educational briefings on such matters as transferring TRICARE enrollment, PCM selection, and other interest areas for new people to the community.
  • Documents and records performance of educational briefings provided for input to contract performance reporting in accordance with MVS policy and procedures.
  • Works in partnership with the MTF staff to identify and develop opportunities, within job scope, for greater MTF optimization in support of Defense Health Agency (DHA) Network goals.
Working Conditions

This position will require frequent travel to multiple MTFs and TriWest hubs. The incumbent may be required to work remotely with occasional on-site work at MTFs or TriWest hubs. The position will require extensive computer and telephone work, with regular availability to be reached by MTF staff or other TriWest team members via phone during normal working hours.

Requirements
  • High School Diploma or General Education Diploma (GED).
  • US Citizenship.
  • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
  • 2 or more years of experience in working with the TRICARE Program in customer service and administrative support to clinical operations and providers services or equivalent roles.
  • Demonstrated success working in a highly matrixed organizational environment.
Preferred Qualifications
  • Bachelor's Degree in a health-related studies (Health Administration, Health Policy, Public Health, Public Administration or Communications).
  • Experience as a TRICARE Beneficiary Counseling and Assistance Coordinator (BCAC).
  • Experience working in MTF TRICARE business operations.