Automotive Service Advisor
19 hours ago
We are seeking a highly organized and customer-focused Service Advisor to join our team at Jaguar Land Rover Santa Monica. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.
Key Responsibilities:
- Setting, confirming, and preparing for appointments to expedite the customer's service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information, a vehicle walk-around, and a technician's multi-point inspection
- Producing repair orders for customers with full transparency, including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Following-up with customers on the status of their vehicle
- Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty
Requirements:
- High School diploma or equivalent
- Strong desire to provide an exceptional customer experience
- Ability to achieve targeted goals
- Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
- Valid in-state driver's license and must maintain an acceptable, safe driving record for the duration of employment
About Us:
Jaguar Land Rover Santa Monica is a busy and dynamic service department located on Olympic Blvd. We offer a highly rated work/life balance and an opportunity to work with an organization that rewards performance. In addition, we offer life insurance, health, dental, and vision insurance, paid vacation and holidays, and a longevity bonus.
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