Branch Service Consultant

2 weeks ago


Bossier City, Louisiana, United States Capital One Financial Corp Full time
Position Overview:
As a key member of our team, you will play an essential role in transforming the banking experience for our customers. At Capital One, we are committed to reshaping how banking integrates into everyday life.

Your Role:
As a Branch Service Consultant, you will leverage your passion for customer interaction and product knowledge to enhance our clients' banking journeys. Your responsibilities will include:
  • Conducting a variety of transactions such as deposits, withdrawals, and check cashing while ensuring compliance with operational policies.
  • Addressing customer inquiries promptly and effectively, aiming to deliver an exceptional service experience.
  • Collaborating with team members to create a seamless customer experience, minimizing handoffs and ensuring every team member is knowledgeable.
  • Educating customers on our digital platforms and services, helping them navigate their financial needs with ease.

Key Qualifications:
We are looking for individuals who are:
  • Friendly and approachable, with a knack for connecting with customers.
  • Proficient in cash handling and aware of the importance of compliance in a banking environment.
  • Curious and eager to learn about our products and services to better assist customers.
  • Team-oriented, ready to support colleagues and contribute to a positive work atmosphere.

Preferred Experience:
While a high school diploma or equivalent is required, we value candidates with:
  • Experience in retail, sales, or customer service.
  • Knowledge of banking operations and customer engagement strategies.

At Capital One, we offer a competitive benefits package designed to support your overall well-being. Join us in our mission to enhance the financial lives of the communities we serve.

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