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Customer Support Specialist

2 months ago

New York, New York, United States Genius Sports Limited Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Support team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our fans (users of our games) via our customer support platform.

Key Responsibilities

  • Provide timely and effective support to our fans via our customer support platform
  • Monitor our products during live matches and events to ensure there are no issues
  • Perform dedicated testing of our products to identify and resolve any issues
  • Work closely with our global team to ensure seamless support to our fans

Requirements

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong technical skills and ability to learn new systems quickly
  • Ability to work a flexible schedule, including weekends and holidays

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading sports technology company

About Genius Sports Limited

Genius Sports Limited is a leading sports technology company that provides data, technology, and commercial services to the sports industry. We work with over 500 sports organizations globally, capturing and distributing high-quality data for many of the world's largest leagues and federations.