Customer Experience Specialist

2 weeks ago


Cincinnati, Ohio, United States 99 Exposure Full time
Job Title: Entry Level Customer Ambassador

We are seeking a highly motivated and customer-focused individual to join our team as an Entry Level Customer Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences, building strong relationships with customers, and promoting our charity partners' profiles in the local community.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Meet with customers daily, engaging in open and honest communication, and providing donation opportunities.
  • Track and process new donations, brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction.
  • Maintain a broad working knowledge of our charity partners, outreach programs, and goals.
  • Participate in daily training sessions, networking opportunities, and conferences to review and discuss customer satisfaction targets, areas for improvement, and develop sales techniques.
Requirements:
  • Empathy, patience, and consistency in managing customer interactions.
  • Clear communication skills, using authentically positive language and staying engaged with customers.
  • Adaptability in handling unexpected situations and surprises with a sense of humor.

We offer a dynamic and supportive work environment, opportunities for continuous learning and personal development, and a chance to make a meaningful impact in the community. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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