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Customer Experience Ambassador

2 months ago

Cincinnati, Ohio, United States Kodiak Collaborations Full time
About the Role

Kodiak Collaborations is a dynamic organization that thrives on innovation and customer satisfaction. We're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities:

  • Provide in-depth information about our products and services to existing and potential clients, ensuring a seamless and engaging experience.
  • Troubleshoot and resolve customer issues and concerns in a timely and professional manner, escalating when necessary to ensure optimal satisfaction.
  • Document and update customer records based on interactions, maintaining accurate and up-to-date information.
  • Develop and maintain a comprehensive knowledge base of our evolving products and services, staying ahead of the curve to provide exceptional support.
  • Foster a world-class customer experience that elevates our brand, driving loyalty and retention.

Requirements:

  • Previous experience in customer service, sales, or related fields, with a proven track record of success.
  • Exceptional ability to build rapport with clients, establishing trust and fostering long-term relationships.
  • Ability to prioritize and multitask, managing multiple customer interactions simultaneously.
  • Positive and professional demeanor, with excellent written and verbal communication skills.
  • Desire to participate in professional development and take on new responsibilities, driving personal and professional growth.
  • Self-motivated and comfortable working both independently and as part of a team, with a strong sense of collaboration and teamwork.