Operations Center Support Specialist
7 days ago
ManTech is seeking a motivated and customer-oriented Operations Center Support Technician to join our 24x7 watch floor team near San Antonio, TX.
Key Responsibilities:- Provide support for operations center data transfer and problem identification, diagnosis, and resolution.
- Review, assign, reconcile, and support the transfer of data throughout its lifecycle.
- Offer technical assistance and telephonic support for monitoring to Intel Customers.
- Help provide support for Workflow Management services.
- Communicate with technicians to determine task assignments.
- Coordinate with Site Leads and Regional Managers on ticket prioritization and assignments.
- Follow up with other work centers to ensure task completion and task assignment.
- Monitor and support ticket workflows.
- Bachelor's degree from an accredited college or university.
- 0-5 years' of related experience.
- Ability to support rotating work schedule as necessary for 24x7 operational support.
- 5-10 years' of related experience.
- IAT Level II certification.
Current/Active TS/SCI with Polygraph.
Physical Requirements:Sedentary work, speaking, standing, talking, walking, working with computers, working with data, working with numbers and figures, ability to handle stress & work under pressure, ability to use MS Office and a PC, analytical or critical thinking skills, leadership and listening skills, multi-tasking, ability, negotiating skills, oral & written communication skills, presentation skills, project management ability and skills, computer operating skills, and team building skills.
ManTech is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
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