Operations Center Support Specialist

2 weeks ago


San Antonio, Texas, United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech is seeking a highly motivated and customer-oriented Operations Center Support Technician to join our 24x7 watch floor team near San Antonio, TX. In this role, you will provide support for operations center data transfer and problem identification, diagnosis, and resolution.

Key Responsibilities:
  • Review, assign, reconcile, and support the transfer of data throughout its lifecycle.
  • Provide technical assistance and telephonic support for monitoring to Intel Customers.
  • Support Workflow Management services and communicate with technicians to determine task assignments.
  • Coordinate with Site Leads and Regional Managers on ticket prioritization and assignments.
  • Monitor and support ticket workflows and follow up with other work centers to ensure task completion and assignment.
Requirements:
  • Bachelor's degree from an accredited college or university or additional experience may be substituted for a degree.
  • 0-5 years' of related experience.
  • Ability to support rotating work schedule as necessary for 24x7 operational support.
Preferred Qualifications:
  • 5-10 years' of related experience.
  • IAT Level II certification.
Security Clearance Requirements:

Current/Active TS/SCI with Polygraph.

Physical Requirements:

Sedentary work, speaking, standing, talking, walking, working with computers, working with data, working with numbers and figures, ability to handle stress & work under pressure, ability to use MS Office and a PC, analytical or critical thinking skills, leadership and listening skills, multi-tasking, ability, negotiating skills, oral & written communication skills, presentation skills, project management ability and skills, computer operating skills, and team building skills.



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