Operations Support Specialist

23 hours ago


San Antonio, Texas, United States FireSeeds Full time
Job Summary

We are seeking a highly skilled and motivated Support Operations Specialist to join our team at FireSeeds. This role will be responsible for providing exceptional support to our clients, ensuring their success and providing a high-quality experience.

Key Responsibilities
  • Partner with clients to ensure their success and provide consultative tactical support.
  • Manage the inbound ticketing system and take a leadership role in resolving client issues.
  • Work closely with the Director of Corporate Operations to identify client needs and develop strategies to fulfill them.
  • Train new clients on technology stacks and provide best practices.
  • Cross-train with other team members to support their function in their absence.
  • Responsible for project management of projects owned by Corporate Operations.
Requirements
  • Bachelor's degree required.
  • 3+ years of experience in operations management or similar roles.
  • Excellent written and verbal communication skills.
  • Consultative and tactical support abilities.
  • Training and development proficiency.
  • Project management expertise.
  • Adaptability to changing environments.
  • Technical proficiency in relevant software.
  • Cross-functional collaboration abilities.
  • Problem-solving capabilities.
  • Fast-paced but attentive to detail.
Preferred Qualifications
  • Experience in a similar role at a business or organization with a similar mission and values.
  • Knowledge of business operations and management principles.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to make a meaningful contribution to our mission and values.
Language

English (en-US)



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