Sales/Service Representative

2 months ago


San Diego, California, United States Sun Auto Tire and Service Full time

Job Summary:

Sun Auto Tire and Service is seeking a highly skilled and customer-focused Sales/Service Advisor to join our team. As a Sales/Service Advisor, you will be responsible for selling and promoting all products and services offered by our company, while maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Customer Service: Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our company's standardized customer service techniques.
  • Vehicle Inspection: Listen to and thoroughly document customers' concerns, inspect the vehicle, and refer to the service history to accurately identify and verify customers' service needs.
  • Service Recommendations: Recommend services according to your level of knowledge, clearly communicate any additional recommendations from the Automotive Technician to the customer, and properly document all recommendations in the customer file.
  • Sales Promotion: Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Quote and Update: Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer, and provide customers with updates throughout the day on the status of their services.
  • Cash Handling: Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Follow-up: Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Tracking: Track all new returns, core returns, and warranty parts for individual customers.

Employee Benefits:

  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Medical, Dental, and Vision Insurance (Effective 1st of the Month after Hire)
  • Life Insurance (Company paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement

Qualifications:

  • Prior experience as a Service Advisor is helpful, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain a valid driver's license within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.


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