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Customer Service Representative

2 months ago

Boise, Idaho, United States Valvoline Instant Oil Change Full time
{"title": "Customer Service Advisor", "description": "Overview

As a Customer Service Advisor at Valvoline Instant Oil Change, you will play a critical role in delivering exceptional customer experiences. You will be the face of our company, interacting with customers to understand their needs and providing personalized solutions to meet their expectations.

Key Responsibilities
  • Provide top-notch customer service, ensuring that every interaction is positive and memorable.
  • Use product knowledge and services to present oil change options and additional services to customers.
  • Work collaboratively with the team to achieve sales and customer satisfaction goals.
  • Participate in ongoing training and development to stay up-to-date on products and services.
What We Offer
  • Competitive hourly rate of $17.75
  • Paid on-the-job training with opportunities for advancement
  • Flexible scheduling with no late evenings or holidays
  • Paid time off (PTO) and holiday pay
  • Company-provided uniforms and tools
  • Tuition and certification assistance
  • Medical and prescription drug coverage with Health Savings Account contributions
  • Dental, vision, and 401(k) retirement savings plans with 100% match up to 5%
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Comfortable suggesting additional services to customers based on inspection and/or manufacturer recommendations
  • Ability to lift up to 50 pounds and stand for extended periods
  • English fluency in reading, writing, and speaking
Why Join Our Team?

At Valvoline Instant Oil Change, we value our employees and offer a supportive and inclusive work environment. We are committed to helping our team members grow and develop their careers, with opportunities for advancement and professional growth.

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