Customer Service Representative

2 days ago


Boise, Idaho, United States Suburban Propane Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound and outbound calls, and performing administrative tasks to ensure the highest level of customer satisfaction.

Key Responsibilities:
  • Provide proactive sales approach with every customer interaction to uncover additional sales and service opportunities
  • Maintain in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service
  • Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
  • Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities
  • Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing
  • Coordinate with Customer Service Center, regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies
Requirements:
  • Minimum of 3 years of experience in a customer service role
  • Minimum of a High School diploma or GED preferred
  • Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports
  • Ability to multi-task and prioritize assignments in a team environment

We offer a competitive pay, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off, and generous employee discounts on products and services. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply now.



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