Customer Service Representative
19 hours ago
Job Title: Customer Service Representative
Job Summary:
SBM Management Services is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.
Responsibilities:
- Respond to customer inquiries and resolve customer complaints in a timely and professional manner
- Provide exceptional customer service to our clients, ensuring that their needs are met and exceeded
- Work closely with internal teams to resolve customer issues and improve customer satisfaction
- Develop and maintain a thorough understanding of our products and services to effectively communicate with customers
- Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Basic computer skills and proficiency in Microsoft Office
Working Conditions:
This is a full-time position, and the successful candidate will be required to work a standard 40-hour workweek. The position may require occasional overtime, but this will be discussed and agreed upon in advance.
Compensation:
The salary for this position is $15.00 - $15.61 per hour, depending on experience. We also offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan.
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].
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