Client Service Specialist

4 weeks ago


Neenah, Wisconsin, United States J. J. Keller Full time

Job Summary:

We are seeking a highly skilled Client Service Specialist to join our team at J. J. Keller. As a Client Service Specialist, you will be responsible for providing exceptional customer service to our clients, assisting them with obtaining trip permits in a timely and accurate manner.

Key Responsibilities:

  • Serve as the primary interface with clients to determine trip permit requirements.
  • Initiate and maintain work orders to ensure proper permits are being secured.
  • Monitor completion of permits and provide feedback to clients as necessary.
  • Secure temporary permits for clients in an accurate and timely manner.
  • Maintain appropriate documentation, such as client profile, call notes, and work order information.

Requirements:

  • 3+ years of experience in a customer service environment, with 1+ years in a call center.
  • High school graduate or general education degree (GED).
  • Proficient in the use of a PC and MS Office Suite, including intermediate functions.
  • Commitment to providing outstanding client service.
  • Excellent verbal and written communication skills.
  • Strong organizational, problem-solving, and analysis skills.

Benefits:

  • $20.50/hr.
  • 17 days of PTO.
  • 8 Paid Company Holidays.
  • Annual Reviews and Merit Increases.
  • Quarterly Bonus Program.

Work Environment:

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

Equal Opportunity Employer:

J. J. Keller is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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