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Executive Director of Operations

2 months ago

Dallas, Texas, United States Leap Brands Full time
Job Summary

Leap Brands is seeking an experienced Executive Director of Operations to lead and direct all hands-on operational needs for the company. The ideal candidate will have a proven track record of driving business growth, improving profitability, and maintaining high standards in all areas.

Key Responsibilities
  • Meet or exceed company sales and profit expectations while maintaining standards in all areas.
  • Forecast business trends for company operations and provide sound business advice and allocation of resources.
  • Drive profitability at regional, district, and unit levels through direct management of strategic initiatives.
  • Implement, execute, manage, and follow up on operational brand strategies that improve profitability.
  • Motivate, lead, coach, and develop operational teams.
  • Ensure compliance with all company standards and brand standards.
  • Collaborate with all departments for overall growth and success of the operations department and team.
  • Maintain budget controls on all operations activities tied to region and employees.
  • Project and practice consistent ownership attributes that provide a high level of customer service.
  • Partner with Marketing and the Field Operations team to train brand stewardship.
  • Develop a written set of operating standards around food preparation, service times, store setup, hospitality, cleanliness, and organization.
  • Look for ways to improve throughput and productivity by streamlining operations.
  • Improve food cost, labor cost, and operating expenses by systemically reviewing processes and implementing cost control measures.
  • Review P&L regularly with DMs and GMs to ensure that key financial targets are being met.
  • Ensure that food quality and guest experience meet brand standards at all times.
  • Ensure that the company culture and Core Values are properly represented at all stores and at all times.
  • Monitor morale of the staff and check in with all employees on a regular basis.
  • Ongoing coaching of managers and staff.
  • Source, test, and roll out back office systems as necessary.
  • Monitor repairs and maintenance issues.
Requirements
  • Bachelor's Degree.
  • 10+ years of experience with any combination of restaurant operation experience.
  • 5+ years in a Senior Leadership role within a franchisor environment.
  • Consistent record of meeting operational commitments.
  • Restaurant marketing experience is a plus.
  • Strong financial acumen, analysis/problem-solving, negotiation, and influencing skills.
  • Ability to handle multiple tasks within a constantly changing and demanding environment.
  • Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
  • Excellent communication (written and oral) and problem-solving skills.
  • Expert-level skill with Microsoft Office applications, i.e. Word, PowerPoint, Excel, and Outlook.
  • Expert-level skill with various operational point-of-sale (POS) systems.