PC Support Specialist
3 days ago
Job Summary
Abacus Technology Corporation is seeking a skilled Technical Support Specialist to provide expert technical assistance for our clients. This is a full-time position that requires a high level of technical expertise and excellent communication skills.
Key Responsibilities
- Provide timely and effective technical support for a variety of systems and releases, ranging from medium to urgent complexity.
- Ensure that each reported problem is thoroughly investigated and resolved, and that all necessary information is communicated to relevant stakeholders.
- Communicate technical information to customers with varying levels of technical expertise, using clear and concise language.
- Troubleshoot desktop, laptop, printer, and network connectivity issues.
- Set up new desktop users and ensure that all necessary software and hardware are properly configured.
- Monitor and resolve assigned issues received through our call-tracking system.
Requirements
- 1+ years of experience providing technical support.
- High school diploma or equivalent required; degree in computer science or related field preferred.
- Security+ certification required.
- Experience with MS Windows, Microsoft Office, Microsoft 365, and other common desktop applications and operating systems.
- Excellent customer service skills and ability to work within a set time schedule.
- Must be a US citizen and hold a current Secret clearance.
Additional Information
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
Equal Opportunity Employer
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