PC Support Specialist

3 days ago


Wharton, United States Abacus Technology Corporation Full time

Job Summary

Abacus Technology Corporation is seeking a skilled Technical Support Specialist to provide expert technical assistance for our clients. This is a full-time position that requires a high level of technical expertise and excellent communication skills.

Key Responsibilities

  • Provide timely and effective technical support for a variety of systems and releases, ranging from medium to urgent complexity.
  • Ensure that each reported problem is thoroughly investigated and resolved, and that all necessary information is communicated to relevant stakeholders.
  • Communicate technical information to customers with varying levels of technical expertise, using clear and concise language.
  • Troubleshoot desktop, laptop, printer, and network connectivity issues.
  • Set up new desktop users and ensure that all necessary software and hardware are properly configured.
  • Monitor and resolve assigned issues received through our call-tracking system.

Requirements

  • 1+ years of experience providing technical support.
  • High school diploma or equivalent required; degree in computer science or related field preferred.
  • Security+ certification required.
  • Experience with MS Windows, Microsoft Office, Microsoft 365, and other common desktop applications and operating systems.
  • Excellent customer service skills and ability to work within a set time schedule.
  • Must be a US citizen and hold a current Secret clearance.

Additional Information

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Equal Opportunity Employer



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