Technical Support Specialist
1 week ago
About the Role:
Abacus Technology Corporation is seeking a proficient Technical Support Specialist to enhance our team and deliver exceptional assistance for various technical challenges. This position is full-time and ideal for someone who is passionate about diagnosing and resolving IT-related issues.
Key Responsibilities:
- Deliver technical assistance for a range of systems and software applications of varying complexities.
- Ensure prompt resolution of reported issues and escalate when necessary.
- Maintain effective communication with clients, engineering teams, and IT support personnel.
- Diagnose and resolve issues related to desktops, laptops, printers, and network connectivity.
- Support the onboarding process for new desktop users.
- Articulate technical concepts clearly to individuals with diverse levels of technical knowledge.
- Track and manage assigned issues through the ticketing system.
Required Qualifications:
- At least 1 year of experience in a technical support role.
- High school diploma or equivalent is mandatory.
- Security+ certification is required.
- Familiarity with MS Windows, Microsoft Office, and other desktop applications is essential.
- Excellent customer service abilities.
- Must be a U.S. citizen and possess a current Secret clearance.
Selected candidates will undergo a U.S. government security investigation and must meet eligibility criteria for access to classified information.
Equal Opportunity Employer/Male/Female/Veteran/Disabled
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