Client Support Specialist

2 weeks ago


Tucson, Arizona, United States Accurate Placement Full time
Job Overview

POSITION: Client Support Specialist - Road Assessment

POSITION SUMMARY: Engaging in outdoor activities, conducting parking evaluations, road assessments (for obtaining a Driver's License), and monitoring driving assessments while accompanying clients in their vehicles.

KEY RESPONSIBILITIES:

  • Facilitate and assist with photo documentation.
  • Provide support at lobby and kiosk areas.
  • Conduct VIN inspections.
  • Administer Road Assessments.

WORKING HOURS: 8:00 a.m. to 5:00 p.m., Monday - Friday

COMPENSATION: $16.04 per hour

EMPLOYMENT TYPE: Temporary, with potential for permanent placement

DURATION: Ongoing, up to a maximum of two years

BENEFITS: Available upon meeting eligibility criteria

PRIMARY DUTIES

  • Deliver exceptional client service.
  • Clarify the assessment procedures and prerequisites.
  • Supervise road assessments for acquiring a driver's license.
  • Oversee parking evaluations for obtaining a driver's license.
  • Perform pre-trip vehicle inspections.
  • Observe driving assessments while accompanying the driver in their vehicle, which they must provide.
  • Typical duration: Approximately 20 minutes per assessment.
  • Document and evaluate the assessment - issue pass/fail based on observed qualifications.
  • Communicate assessment results to the applicant/driver.
  • Manage, file, and maintain documentation.
  • Additional responsibilities may include managing the greeting station (where applicable), taking photographs, administering written assessments, entering results, etc.

QUALIFICATIONS

  • FINGERPRINT CHECK REQUIRED
  • Background verification required
  • Must be at least 21 years of age
  • Demonstrated client service experience (minimum of 1 to 2 years)
  • Must possess a valid driver's license from Arizona
  • Enjoyment of in-person interactions with clients
  • Ability to articulate assessment processes and requirements
  • Capability to oversee road and parking evaluations
  • Proficiency in using a computer for documentation purposes


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