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Client Support Specialist

2 months ago

Tucson, Arizona, United States Orbitel Communications, LLC Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: CUSTO001439

Job Overview

Orbitel Communications, LLC is seeking a motivated individual eager to contribute and advance within our organization. The Customer Service Representative will play a vital role in delivering exceptional service related to our video, high-speed internet, and telephone offerings for both residential and commercial clients.

Why Join Orbitel Communications?

By becoming part of our team, you will join an award-winning company dedicated to fostering an environment that empowers each employee to develop their skills and reach their full potential. Our mission is to ensure that we leave a legacy of strength and improvement for future generations of customers, employees, communities, and stakeholders.

Strategic Objectives of Schurz Communications and Its Subsidiaries:

  • Attract, invest in, and retain top talent through effective communication.
  • Drive revenue growth by cultivating mutually beneficial customer relationships.
  • Innovate and collaborate to create a better future together.
  • Continuously enhance operational performance to ensure sustainable growth.

Key Responsibilities:

  • Prioritize and organize tasks efficiently.
  • Utilize problem-solving skills with advanced broadband technology.
  • Proficiently use personal computers and software applications (e.g., word processing, spreadsheets, billing systems).
  • Apply basic mathematical knowledge.
  • Understand video, broadband, and telecommunication products and services.
  • Employ effective phone etiquette and de-escalation techniques.
  • Communicate clearly, educate customers, and promote company services.
  • Work independently and manage daily assignments effectively.
  • Adapt to changing priorities and handle multiple tasks simultaneously.
  • Deliver outstanding customer service in a competitive industry.
  • Promote and sell company products and services.
  • Investigate customer complaints, process payments, and adjust billing as necessary.
  • Achieve sales targets by soliciting new customers and upselling services.
  • Follow up on and close sales leads.
  • Resolve customer account issues promptly.
  • Perform additional duties as assigned by management.
  • Provision service orders through various user interfaces.
  • Maintain a professional image of the company through appearance and interactions.
  • Adhere to safety protocols and comply with company policies.
  • Demonstrate proficiency in spoken and written English.

Qualifications:

  • Minimum of 3 years of relevant technical or electronic experience.
  • High school diploma or GED equivalent.

Preferred Qualifications:

  • Ability to lift up to 25 lbs.
  • Capacity to work seated for extended periods.
  • Willingness to participate in certification and development courses.

We look forward to welcoming a new member to our team who is ready to make a difference in customer service at Orbitel Communications, LLC.