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Customer Service Representative
2 months ago
We are seeking a highly skilled and compassionate Customer Service Specialist to join our team at American Family Care. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, responding to their inquiries, and resolving any issues or concerns they may have.
Key Responsibilities- Answer Patient Inquiries: Respond to patient calls and emails in a timely and professional manner, providing accurate and helpful information to resolve their questions and concerns.
- Resolve Patient Issues: Utilize your problem-solving skills to identify and resolve patient issues, escalating complex problems to supervisors as needed.
- Manage Call Center Database: Maintain accurate and up-to-date records of patient interactions, including calls, emails, and other correspondence.
- Triage Calls: Effectively triage calls to ensure that patients receive the appropriate level of care and attention.
- Recognize Trends: Identify and document trends in patient calls, providing insights to supervisors and management to improve patient care and service.
- Previous Call Center Experience: 1-3 years of experience in a call center environment, preferably in a healthcare setting.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with patients, supervisors, and other team members.
- Technical Skills: Proficient in computer applications, data entry, and phone systems.
- Teamwork and Adaptability: Ability to work effectively in a team environment, with a strong focus on customer service and patient care.
This is a full-time position in a fast-paced call center environment. The ideal candidate will be able to work in a dynamic and ever-changing environment, with a strong focus on customer service and patient care.
