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Field Service Engineer

2 months ago

Boston, Massachusetts, United States PEAK Technical Staffing USA Full time

POSITION SUMMARY:

The Field Service Technician plays a crucial role in ensuring the optimal performance of our systems. This position involves working closely with the Field Services Manager and Field Services Engineer to deliver high-quality service and support.

KEY RESPONSIBILITIES:

  • Execute installations, maintenance, and troubleshooting of the Company’s Cart Containment and related systems.
  • Conduct preventive maintenance to ensure systems operate efficiently.
  • Address service and repair requests promptly within designated regions.
  • Travel extensively (up to 70%) across various locations, with a willingness to work nights and weekends as needed.
  • Make informed decisions on-site to resolve system issues effectively.
  • Manage multiple tasks in a dynamic environment while maintaining a keen attention to detail.
  • Assist in training new Field Services Technicians and other personnel.
  • Follow directions meticulously while prioritizing customer satisfaction.
  • Comply with the Company’s standard operating procedures and uphold its Core Values, Mission, and Vision.
  • Utilize scheduling systems for installation and service tracking efficiently.

QUALIFICATIONS:

To excel in this role, candidates must demonstrate the following:

  • Ability to thrive in a fast-paced environment with adaptability.
  • Strong attention to detail and organizational skills.
  • Effective communication skills, both verbal and written.
  • Proven leadership capabilities.
  • Experience with security camera systems, point of sale systems, and electrical devices.
  • Hands-on experience with concrete cutting, conduit bending, and installation in retail settings.
  • Proficiency in using power tools and scissor lifts.
  • Familiarity with installation and service scheduling software.

EDUCATION AND EXPERIENCE:

Applicants should possess:

  • A minimum of 3 years of relevant experience in device installation within retail environments.
  • At least 2 years of experience with electrical and low voltage systems.
  • Experience as a general contractor or in related fields is advantageous.
  • A valid driver's license with a clean driving record.

COMPENSATION AND BENEFITS:

We offer a competitive salary ranging from $27 to $32 per hour, along with comprehensive healthcare benefits, including medical, dental, and vision coverage. Additional benefits include life insurance, a 401(k) plan with employer matching, generous paid time off, and a company vehicle.