Field Service Technician

6 days ago

Boston, Massachusetts, United States Wenzel America Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Technician to join our team at Wenzel America. As a Field Service Technician, you will be responsible for servicing, installing, calibrating, and repairing coordinate measuring machines at customer sites in a professional, safe, and cost-effective manner.

Key Responsibilities
  • Install, maintain, calibrate, and repair customers' gaging equipment, predominantly at customer sites.
  • Provide operator orientation training on the equipment, including training on use, safety, and basic maintenance.
  • Maintain and develop positive customer relationships.
  • Provide recommendations to customers about the repair or replacement of their machine and its components.
  • Submit expense and service reports by date/time required weekly according to company policy.
  • Provide in-house phone support as needed.
  • Support in-office work activities, such as rebuilding machines and assisting with packaging/shipping as needed.
Requirements
  • Broad background in a variety of skills, including mechanical, electrical, and computer skills.
  • Ability to be highly adaptable and flexible in dealing with the variety of different control systems and computer systems used in the customer's facility.
  • Effectively perform time management with minimal supervision and the ability to communicate well in an outside training environment.
  • Customer-centric focus, effective verbal and written communication skills, ability to identify, analyze, solve, and prevent problems, ability to work effectively within cross-functional teams, personal accountability, integrity, and result orientation, creativity, and passion for continuous learning.
What We Offer
  • Attractive salaries.
  • Paid leave.
  • Generous health insurance.
  • 401k retirement savings benefits matching up to 4%.
About Wenzel America

Wenzel America is a family-owned company that provides the highest precision, reliability, and the latest technology in the fields of coordinate measuring machines, optical high-speed scanning, and computed tomography. We are partners and experts in these fields and offer the best, personal support you can get from a global player – we may think global but we act locally.

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