Patient Care Coordinator Associate

5 days ago

Worcester, Massachusetts, United States Optum Full time
Optum Job Opportunity

At Optum, we strive to deliver care and improve health outcomes by connecting people with the resources they need. As an Associate Patient Care Coordinator, you will play a vital role in our mission to advance health equity on a global scale.

Job Responsibilities
  • Verify patient insurance coverage and eligibility, and update demographic and insurance information.
  • Collect and post patient co-payments and outstanding balances, and generate and track patient encounter forms.
  • Maintain accurate records, make daily cash deposits, and respond to patient-care related telephone calls.
  • Identify and prioritize problem-related tasks, and respond to emergency needs by contacting physicians or providers.
  • Resolve patient questions and concerns regarding clinic schedules and billing, and handle requests for prescription refills and appointment rescheduling.
  • Document patient information in computer systems, prepare patient charts, and ensure completeness.
  • Update and maintain the Telephone Message System, and distribute messages to appropriate providers or staff.
  • Enter new referrals, ensure existing referral numbers are linked, and provide patient education on managed care plans and referral processes.
  • Work collaboratively with primary care practices, patients, and specialty practices to process outgoing referrals, and follow up with practices that do not issue referrals or obtain referrals in a timely manner.
  • Interface with staff, providers, and patients regarding denied referrals, and document information and assist with alternate plans of care.
  • Complete and maintain patient schedules, schedule and coordinate patient visits, and communicate with patients regarding scheduled appointments.
  • Notify providers, patients, and others of changes, and maintain recall lists and communicate with patients as appropriate.
  • May inform nursing staff or others of laboratory and diagnostic study results, collect and mail test results, and escort patients to examination rooms and chaperone patients as required.
  • May process business office administrative paperwork, follow up with personnel outside the medical office, and provide guidance to departmental personnel on administrative policies and procedures.
  • Comply with health and safety requirements, regulatory agencies, and established departmental policies, procedures, and objectives.
  • Enhance professional growth and development through educational programs, seminars, and attend meetings, conferences, and seminars as required or directed.
Why Work for Optum?
  • Paid Time Off, 8 Paid Holidays, and a comprehensive benefit program.
  • Medical Plan options, Health Spending Account, and Health Savings Account.
  • Dental, Vision, Life, and AD&D Insurance, Short-term disability, and Long-term Disability coverage.
  • 401(k) Savings Plan, Employee Stock Purchase Plan, Education Reimbursement, Employee Discounts, and Employee Assistance Program.
  • Employee Referral Bonus Program, Voluntary Benefits, and more.
Requirements
  • High School Diploma/GED (or higher).
Preferred Qualifications
  • Additional specialized medical secretarial/medical office training.
  • Superior customer service skills, ability to multi-task, and resolve patient concerns in a timely manner.
  • Excellent communication, interpersonal, and organizational skills.
  • Familiarity with various software applications, such as Microsoft Word, Outlook, and Excel.

At Optum, we are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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