Patient Care Coordinator

5 days ago

Worcester, Massachusetts, United States Optum Full time
Optum Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Job Summary:

We are seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be responsible for verifying patient insurance coverage and eligibility, updating demographic and insurance information, and collecting and posting patient co-payments and other outstanding balances. You will also be responsible for maintaining records, making daily cash deposits, and responding to patient-care related telephone calls.

Key Responsibilities:

  • Verify patient insurance coverage and eligibility
  • Update demographic and insurance information
  • Collect and post patient co-payments and other outstanding balances
  • Maintain records and make daily cash deposits
  • Respond to patient-care related telephone calls
  • Identify problem-related priorities and respond to emergency needs
  • Resolve patient questions regarding clinic schedules and billing concerns
  • Document information in computer systems and prepare patient charts
  • Update and maintain the Telephone Message System (TMS)
  • Enter new referrals and ensure existing referral numbers are linked in the system
  • Provide patient education regarding managed care plans and referral process
  • Work collaboratively with primary care practices, patients, and specialty practices to process outgoing referrals
  • Interface with staff, providers, and patients regarding denied referrals
  • Complete and maintain patient schedules and coordinate patient visits
  • Notify providers, patients, and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments, and add-ons
  • Maintain recall lists and communicate with patients as appropriate
  • Inform nursing staff or others of laboratory and diagnostic study results
  • May escort patients to examination rooms and chaperone patients as required
  • May process standard and non-standard business office administrative paperwork
  • Provide guidance to departmental personnel on administrative policies and procedures
  • Comply with health and safety requirements and regulatory agencies
  • Comply with established departmental policies, procedures, and objectives
  • Enhance professional growth and development through educational programs and seminars
  • Attend meetings, conferences, and seminars as required or directed

Why Choose Optum?

At Optum, we offer a comprehensive benefits package, including paid time off, medical plan options, dental, vision, life and AD&D insurance, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits. We also offer a management team that demonstrates their commitment to your success.

Requirements:

  • High School Diploma/GED (or higher)

Preferred Qualifications:

  • Additional specialized medical secretarial/medical office training
  • Superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner
  • Excellent communication, interpersonal, and organizational skills
  • Familiarity with various software applications, such as Microsoft Word, Outlook, Excel, etc.

Equal Employment Opportunity:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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