Patient Care Coordinator Associate

3 weeks ago

Worcester, Massachusetts, United States Optum Full time
Optum Job Description

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Care Coordinator Associate, you'll play a vital role in connecting patients with the care, resources, and support they need to thrive.

Key Responsibilities:

  • Verify patient insurance coverage and eligibility using our computer-based registration system
  • Update patient demographic and insurance information
  • Collect and post patient co-payments and outstanding balances
  • Generate and track patient encounter forms, ensuring completeness and accuracy
  • Maintain accurate records and make daily cash deposits as assigned
  • Respond to patient care-related phone calls, providing routine information and referring matters to the appropriate person
  • Identify and prioritize patient needs, responding to emergencies and contacting physicians as needed
  • Resolve patient questions and concerns regarding clinic schedules and billing
  • Document patient information in our computer system
  • Prepare patient charts and ensure completeness
  • Update and maintain our Telephone Message System (TMS)
  • Enter new referrals and ensure existing referral numbers are linked in the system
  • Provide patient education on managed care plans and referral processes
  • Work collaboratively with primary care practices, patients, and specialty practices to process outgoing referrals
  • Interface with staff, providers, and patients regarding denied referrals
  • Complete and maintain patient schedules, coordinating visits and medical procedures
  • Notify providers, patients, and others of changes to scheduled appointments
  • Maintain recall lists and communicate with patients as needed
  • May escort patients to examination rooms and chaperone patients as required
  • May process administrative paperwork, such as purchase requisitions and employee timesheets
  • Provide guidance to departmental personnel on administrative policies and procedures
  • Comply with health and safety requirements and regulatory agencies
  • Enhance professional growth and development through educational programs and seminars
  • Attend meetings, conferences, and seminars as required or directed

Requirements:

  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience
  • 1+ years of experience working in a healthcare setting
  • Intermediate level of proficiency with Microsoft Office, including Word, Outlook, and Excel
  • Ability to work in an office setting at 123 Summer St. Worcester, MA 01608
  • Ability to work 38.75 hours a week, Monday through Friday, 7am-5pm EST

Preferred Qualifications:

  • Specialized medical secretarial/medical office training
  • Previous pediatrics experience

Soft Skills:

  • Ability to multitask and resolve patient concerns in a timely manner
  • Ability to think critically and exercise sound judgment
  • Excellent communication, interpersonal, and organizational skills

At Optum, we're committed to creating a healthier world and improving health outcomes for everyone. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to making our workplace a welcoming and inclusive environment for all employees. If you're passionate about delivering exceptional patient care and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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