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Patient Care Coordinator

1 month ago

Worcester, Massachusetts, United States UnitedHealth Group Full time
Optum Associate Patient Care Coordinator Job Description

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As an Associate Patient Care Coordinator, you'll play a vital role in delivering care and improving health outcomes for our patients.

Key Responsibilities:
  • Verify patient insurance coverage and eligibility, and update demographic and insurance information as needed.
  • Collect and post patient co-payments and outstanding balances, and generate and track patient encounter forms.
  • Maintain accurate records, make daily cash deposits, and respond to patient care-related telephone calls.
  • Identify and prioritize patient needs, and respond to emergency situations by contacting physicians or providers as needed.
  • Resolve patient questions and concerns regarding clinic schedules and billing, and handle requests for prescription refills and appointment rescheduling.
Requirements:
  • High School Diploma or equivalent required.
  • 1+ year of customer service experience and 1+ year of experience working in a healthcare setting.
  • Intermediate level of proficiency with Microsoft Office, including Word, Outlook, and Excel.
  • Ability to work in an office environment and maintain regular attendance.
Preferred Qualifications:
  • Specialized medical secretarial or medical office training.
  • Previous pediatrics experience.
Soft Skills:
  • Ability to multitask and resolve patient concerns in a timely manner.
  • Excellent communication, interpersonal, and organizational skills.

We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you're passionate about delivering exceptional patient care and making a difference in people's lives, we encourage you to apply for this exciting opportunity.