Customer Service Expert

2 weeks ago


Scranton, Pennsylvania, United States The Bank of America Corporation Full time
About Us

At Bank of America, our purpose is to help make financial lives better through the power of every connection. We strive for Responsible Growth, delivering for our clients, teammates, communities, and shareholders.

Job Summary

We are seeking a highly skilled CUSTOMER SERVICE SPECIALIST to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities
  • Provide excellent customer service through various channels, including phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date on product knowledge and banking services to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and key performance indicators.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Knowledge of banking products and services or a willingness to learn.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.


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