Custom Framing Specialist

4 weeks ago


Scranton, Pennsylvania, United States Michael's Inc Full time
Job Summary

We are seeking a skilled Custom Framing Specialist to join our team at Michaels Inc. As a key member of our store team, you will be responsible for creating memorable framing solutions for our customers while providing exceptional customer service.

Key Responsibilities
  • Build customer relationships and provide personalized framing solutions
  • Help customers shop and find what they are looking for
  • Provide a safe, clean, and clutter-free environment
  • Adhere to Standard Operating Procedures (SOPs) and Company programs
  • Execute personal designer by using Elevated ABC Deliver to build relationships with all customers
  • Deliver sales and production results
  • Maintain the ready-made frame department and other assigned areas
  • Deliver friendly customer service and help customers shop and find what they are looking for
  • Follow Standard Operating Procedures (SOPs) and Company programs
  • Support shrink and safety programs
  • Interact with others in an accepting and respectful manner
  • Participate in the truck un-load and stocking processes
  • Operate cash register and execute cash handling to standards
  • Acknowledge customers, help locate product, and provide solutions
  • Assist with Omni channel processes
Requirements
  • Basic computer skills and basic measuring skills
  • Ability to operate the framing equipment and glass cutter
  • Retail experience and experience selling products and/or services to customers
  • Physical Requirements: regular bending, lifting, carrying, reaching, and stretching; ability to move throughout the store; ability to remain standing for long periods of time; lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings



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