Director of Business Operations

5 days ago

Philadelphia, Pennsylvania, United States Publicis CoLab Full time
Job Description

**About the Role**

Publicis CoLab is seeking a highly skilled and experienced Director to lead business and financial operations for a product specialty track within a large, complex pharmaceutical client account. As a key business partner, you will work closely with client account leads, agency finance and account leads, and other CoLab stakeholders to drive business growth and profitability.

**Key Responsibilities**

  • Provide strategic financial guidance and support to client services teams, ensuring alignment with business objectives and financial goals.
  • Establish and maintain a successful workflow between multiple cross-functional teams, including Creative, Finance, Accounts, Project Management, Resource Management, and Marketing.
  • Work directly with clients to explain and interpret financial data, including reconciliations, budgeting, staffing, billings, and other financial metrics.
  • Interpret financial data, update monthly client accruals, and report on client profitability, providing actionable insights to drive business decisions.
  • Manage, monitor, track, update, reconcile, and report on internal and client budgets and rolling revenue forecasts, ensuring accuracy and timeliness.
  • Review estimates and Statements of Work, high-level cost assumptions, and analysis of spend data, identifying opportunities for cost savings and process improvements.
  • Approve vendor POs and manage client POs as needed, ensuring compliance with company policies and procedures.
  • Support overall client account planning, scoping, and strategy, driving difficult, complex business discussions with clients and facilitating resolution of any issues that arise.
  • Build trust and credibility with clients by ensuring audit compliance and prompt billing reconciliation, maintaining a high level of customer satisfaction.
  • Support financial analysis and reporting, including reporting monthly revenue variances, providing insights to drive business growth and profitability.
  • Foster internal and external client relations in collaboration with Account, Project Managers, and Finance team leads, ensuring seamless communication and collaboration.
  • Serve as the Business Management lead for new business pitches, identifying opportunities for upselling or other potential areas of support, driving business growth and revenue.
  • Identify opportunities for revenue and profit growth and areas of improvement, providing recommendations to drive business decisions and process improvements.
  • Lead, manage, mentor, and develop more junior members of the team, ensuring knowledge transfer and succession planning.

**Requirements**

  • Bachelor's Degree in Finance, Accounting, Project Management, Business, or a related field.
  • 5+ years of prior professional experience supporting financial and/or business operations, analysis, budgets, and P&L for large, complex client accounts, preferably within an advertising agency or consultancy. Experience within the healthcare or pharmaceutical industries is strongly preferred.
  • Prior experience working alongside creative and marketing teams and an in-depth understanding of the different components of the delivery process, including business, finance, creative, marketing, staffing, etc.
  • Experience working in a client-facing capacity, including delivering presentations, leading meetings, and collaborating to identify and resolve issues.
  • Experience independently leading multiple complex concurrent projects in various stages of completion within a portfolio of large accounts.
  • Experience owning P&L responsibility for client accounts.
  • Ability to independently own conversations and drive success within responsible client accounts.
  • Advanced data analysis and reporting skills in Microsoft Excel, including creating and manipulating pivot tables, V/H/XLookups, etc.
  • Experience building presentations using Microsoft PowerPoint.
  • Familiarity with specialized financial and CRM tools, such as Salesforce, Oracle, SAP, etc., is strongly preferred.
  • An ability to concisely and clearly communicate and present complex ideas, concepts, data, and other information to key stakeholders.
  • Strong interpersonal and presentation skills, with an ability to develop and navigate relationships with colleagues and stakeholders across multiple teams and functions.
  • A high degree of business and political savvy, with an ability to navigate complex organizational structures, understand and prioritize multiple concurrent needs, and develop relationships with leaders and stakeholders at CoLab and on client teams.
  • Prior experience managing and mentoring direct reports.

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