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Executive Director of Operations

2 months ago

Philadelphia, Pennsylvania, United States GreenThumb Full time
Job Summary

We are seeking an experienced and results-driven Executive Director of Operations to lead our dispensary team at Green Thumb. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer experiences.

Key Responsibilities
  • Operations Management
    • Develop and implement strategies to drive revenue growth and improve operational efficiency
    • Oversee daily dispensary operations, including inventory management, cash handling, and customer service
    • Ensure compliance with all relevant laws, regulations, and company policies
  • Team Leadership
    • Lead, motivate, and develop a high-performing team of dispensary staff
    • Coach and train team members to deliver exceptional customer experiences
    • Conduct regular performance evaluations and provide constructive feedback
  • Customer Experience
    • Develop and implement strategies to improve customer satisfaction and loyalty
    • Ensure that all customer interactions are positive and memorable
    • Monitor and address customer complaints and concerns
  • Business Development
    • Identify and pursue new business opportunities to drive revenue growth
    • Develop and maintain relationships with key stakeholders, including suppliers and partners
    • Stay up-to-date with industry trends and developments
Requirements
  • Education and Experience
    • Bachelor's degree in Business Administration or related field
    • At least 5 years of experience in a leadership role, preferably in the cannabis industry
  • Skills and Qualifications
    • Proven track record of driving business growth and improving operational efficiency
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and adapt to changing circumstances
    • Strong analytical and problem-solving skills
    • Ability to maintain confidentiality and handle sensitive information
Working Conditions

This is a full-time position that requires regular attendance and punctuality. The dispensary is a patient-facing environment, and the successful candidate will be required to work in a fast-paced and dynamic environment.