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IT Operations Director

2 months ago

Philadelphia, Pennsylvania, United States City of Philadelphia Full time
Job Overview

The Director of IT Operations is responsible for providing strategic vision and leadership in the development and execution of enterprise-level technology infrastructure solutions tailored to meet the operational needs of the organization.

Company Overview:
The City of Philadelphia is a vibrant metropolis that attracts top talent and offers a rich cultural environment. With a diverse workforce exceeding 30,000 individuals across various job categories, the City is committed to fostering an inclusive and innovative workplace.

Key Responsibilities:

  • Oversee the comprehensive technology and communication infrastructure across the airport, including data centers, network systems, and cloud environments.
  • Manage the daily operations of IT infrastructure, ensuring high availability and security of services.
  • Lead the IT Operations team, promoting a culture of high performance and agility while leveraging modern technology strategies.
  • Collaborate with senior leadership to drive technological transformation and enhance the airport's digital capabilities.
  • Establish and maintain vendor relationships to support IT initiatives and coordinate contractor activities.

Essential Functions:

  • Direct daily operations of the IT Systems & Infrastructure team, including the creation of policies, procedures, and budgets.
  • Implement incident management protocols to swiftly address IT issues and enhance service delivery.
  • Develop disaster recovery strategies and ensure compliance with industry standards and best practices.
  • Participate in strategic planning for new IT services, including requirements gathering and user-centered design.
  • Monitor and manage departmental budgets, ensuring effective allocation of resources.

Qualifications:
Applicants should possess extensive experience in IT infrastructure management, with a proven track record of leading high-performing teams and managing complex operations. A strong commitment to diversity, equity, and inclusion is essential, along with excellent communication and interpersonal skills.

Join the City of Philadelphia in this pivotal role and contribute to the advancement of our technology initiatives, ensuring that we continue to meet the needs of our community effectively.