Customer Service Specialist
7 days ago
This is a permanent opportunity to work as a Call Center Representative in a corporate office, scheduling appointments for patients and providers while keeping medical records up-to-date.
As a key member of our team, you will be responsible for:
- Managing high call volumes to set appointments via inbound/outbound calls
- Updating patient demographics and pre-registering them in EPIC, with provided training
- Capturing, entering, and reporting data accurately to management
- Ensuring services are delivered promptly
- Meeting key performance indicators
- Reporting discrepancies and identifying areas for improvement to supervisors
You will also be working on special projects and assignments as needed, leveraging your skills to drive growth and advancement throughout the network.
RequirementsTo succeed in this role, you should possess:
- 1-3+ years of experience as a Call Center Representative
- Healthcare Admin or Healthcare Customer Service expertise preferred
- A High School degree or equivalent required
- Strong oral, listening, and written communication skills
- The ability to multi-task, managing telephone and computer simultaneously
- The ability to work independently or with minimal supervision
The estimated salary for this position is between $18.00 and $22.00 per hour, reflecting the value you bring to the organization.
BenefitsIn addition to a competitive salary, we offer a range of benefits, including:
- Medical, dental, and vision coverage
- Critical Illness, Accident, and Hospital insurance
- A 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
- Voluntary Life and AD&D insurance for employees and dependents
- Short and long-term disability coverage
- A Health Spending Account (HSA)
- Transportation benefits
- An Employee Assistance Program
- Time Off/Leave policies
We are partners in transformation, helping clients activate ideas and solutions to seize new opportunities. With over 80,000 professionals worldwide, we work with progressive leaders to drive change and deliver results.
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