Customer Service Advocate

6 days ago


Melville, New York, United States TEKsystems Full time

TEKsystems is seeking a Customer Service Representative to join our team in Melville, NY.

This role offers an exciting opportunity to work with a top health network on Long Island, providing exceptional customer service and support to patients and staff.

Key Responsibilities:

  • Respond to inbound/outbound calls from our Call Center, effectively handling customer inquiries and concerns.
  • Update patient demographics and pre-register in EPIC, utilizing training provided to ensure accuracy.
  • Capture, enter, and report data accurately to management, ensuring timely completion of tasks.
  • Maintain high levels of customer satisfaction, meeting or exceeding key performance indicators (KPIs).
  • Identify areas for improvement and report discrepancies to supervisors, contributing to process enhancements.
  • Participate in special projects and assignments as needed, demonstrating adaptability and flexibility.

Working Hours and Shifts:

The regular working hours for this position are Monday through Friday, 9:00 AM to 5:00 PM.

Compensation Package:

The estimated salary for this role is between $22.50 and $25.00 per hour, based on industry standards and location.

Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as critical illness, accident, and hospital insurance. Our 401(k) retirement plan provides pre-tax and Roth post-tax contribution options, and we also offer life insurance, short- and long-term disability coverage, and a health spending account (HSA). Additional benefits include transportation benefits, an employee assistance program, time off/leave (PTO, vacation, or sick leave), and more.

About TEKsystems:

We are partners in transformation, helping clients activate ideas and solutions to take advantage of new opportunities. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued, respected, and empowered to succeed.



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