Customer Service Advocate
6 days ago
TEKsystems is seeking a Customer Service Representative to join our team in Melville, NY.
This role offers an exciting opportunity to work with a top health network on Long Island, providing exceptional customer service and support to patients and staff.
Key Responsibilities:
- Respond to inbound/outbound calls from our Call Center, effectively handling customer inquiries and concerns.
- Update patient demographics and pre-register in EPIC, utilizing training provided to ensure accuracy.
- Capture, enter, and report data accurately to management, ensuring timely completion of tasks.
- Maintain high levels of customer satisfaction, meeting or exceeding key performance indicators (KPIs).
- Identify areas for improvement and report discrepancies to supervisors, contributing to process enhancements.
- Participate in special projects and assignments as needed, demonstrating adaptability and flexibility.
Working Hours and Shifts:
The regular working hours for this position are Monday through Friday, 9:00 AM to 5:00 PM.
Compensation Package:
The estimated salary for this role is between $22.50 and $25.00 per hour, based on industry standards and location.
Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as critical illness, accident, and hospital insurance. Our 401(k) retirement plan provides pre-tax and Roth post-tax contribution options, and we also offer life insurance, short- and long-term disability coverage, and a health spending account (HSA). Additional benefits include transportation benefits, an employee assistance program, time off/leave (PTO, vacation, or sick leave), and more.
About TEKsystems:
We are partners in transformation, helping clients activate ideas and solutions to take advantage of new opportunities. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued, respected, and empowered to succeed.
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