Customer Relationship Specialist

6 days ago


Melville, New York, United States GLOBAL FACILITY MANAGEMENT Full time
Overview of Global Facility Management

We are a pioneering organization in the industry, striving to build an inclusive and dynamic culture. Our mission is to create a work environment that fosters growth, innovation, and collaboration.

Job Description

This role involves working as a key member of our team, responsible for handling work order follow-ups and ensuring timely completion. You will also be required to fill in for absent colleagues and assist with various tasks as needed.

  • Responsibilities:
  • Complete daily assigned work order follow-ups; create new follow-ups for self or others on the team.
  • Monitor overdue follow-ups and escalate when assistance is needed or progress is hindered.
  • Develop time management skills to accomplish daily and weekly goals.
  • Dispatch tickets of varying scope and priority, checking historical service history.
  • Enter Vendor Relations tasks for approval when necessary.
  • Evaluate work order situations and escalate as needed, maintaining open communication with superiors.
Required Skills and Qualifications

To excel in this role, you should possess the following skills and qualifications:

  • Experience: One year of experience working in a fast-paced office environment.
  • Time Management: Ability to meet deadlines, prioritize, organize, and manage multiple projects.
  • Communication Skills: Strong customer orientation and communication skills, including phone and email correspondence.
  • Technical Skills: Proficient understanding of Excel, Outlook, and Internet research tools.
Benefits

We offer a competitive salary and a range of benefits, including paid holidays, excellent health and dental coverage, life insurance, 401k, and a compelling PTO program. We strive to maintain a dynamic and inclusive work environment.

Estimated Salary: $45,000 - $60,000 per annum

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