Customer Service and Order Processing Coordinator

3 days ago


Melville, New York, United States Sunrise Systems Inc Full time
Job Overview

We are seeking an experienced Customer Service and Order Processing Coordinator to join our team at Sunrise Systems Inc. The successful candidate will have one to two years of relevant experience in customer service or administrative support. Proficient in a Windows environment with word processing, spreadsheet application, and data entry is essential for this role.

Key Responsibilities
  • With minimal supervision, provide support in daily operations, ensuring timely order processing and fulfillment.
  • Serve as contact for issues raised by customers and the Sales Team. Identify the appropriate resources for resolving issues and either delegate or address responses as needed to ensure the highest level of customer satisfaction.
  • Run daily reports for Sales, notify accounts about upcoming styles, handle invoicing, track information for each account, and maintain any other documentation as needed.
  • Work with Customer Maintenance to open and update accounts daily.
  • Receive and process orders for materials and merchandise.
  • Use order tracking and CRM systems to process orders, record prices, track delivery dates, monitor inventory status, and maintain customer information and other relevant data for each transaction.
Salary and Benefits

The estimated salary for this position is $50,000 - $60,000 per annum, depending on experience. Additionally, benefits include access to training programs, opportunities for career growth, and a collaborative work environment.



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