Customer Success Professional

11 hours ago

Wilmington, Delaware, United States Wolters Kluwer Full time
Customer Success Associate

We are seeking a highly motivated and detail-oriented Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Work closely with project managers and product teams to deliver prompt and professional service to our customers.
  • Organize and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate responses to customers.
  • Provide consultative customer service, helping determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
  • Manage the full-life cycle of the order process, driving cross-selling opportunities to promote additional offerings where applicable to meet our customer needs.
  • Direct customer requests and leverage resources across Customer Service functional teams to resolve escalations.
  • Develop and maintain positive working relationships with both customers and internal partners.
  • Strive to become a subject matter expert of the department, company, and industry, and maintain an aptitude for learning.
Qualifications:
  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience.
  • Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry.
  • Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.
Preferred Knowledge, Skills or Abilities:
  • Strong organizational, time management, and multi-tasking skills.
  • Ability to absorb product knowledge quickly and process information to apply to customer needs.
  • Ability to make sound business decisions and exercise discretion and judgment.
  • Experience generating add-on sales revenue preferred.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
  • Ability to work well in a team environment as well as independently.

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's market-leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever-more dynamic world.

For more information about our solutions and organization, visit, follow us on Twitter, Facebook, LinkedIn, and YouTube.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U.S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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