Customer Success Representative

3 weeks ago

Wilmington, Delaware, United States Wolters Kluwer Full time

About the Role:

We are seeking a dynamic and results-driven Customer Success Associate to join our growing teams across the country. As a global leader in legal entity management, corporate compliance, and due diligence solutions, CT Corporation System is the trusted partner for businesses and law firms worldwide.

Key Responsibilities:

  • Work closely with project managers and managed product teams to deliver prompt professional service to our customers, including Small Businesses, Law Firms, and Corporations, through verbal and written communications.
  • Organize and prioritize high volumes of requests utilizing Salesforce and other internal systems to ensure timely and accurate response to customers.
  • Provide consultative customer service, helping determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
  • Manage the full-life cycle of the order process, driving cross-selling opportunities to promote additional offerings where applicable to meet our customer needs.
  • Direct customer requests and leverage resources across Customer Service functional teams to resolve escalations.
  • Develop and maintain positive working relationships with both customers and internal partners.
  • Strive to become a subject matter expert of the department, company, and industry, and maintain an aptitude for learning.

Requirements:

  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience.
  • Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience, preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry.
  • Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.

About Wolters Kluwer:

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's market-leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever-more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.

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