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Patient Scheduling Coordinator

2 months ago

Madison, Wisconsin, United States UW Health Full time

UW Health Job Description

**Job Summary**

We are seeking a highly skilled Patient Scheduling Specialist to join our team at UW Health. As a Patient Scheduling Specialist, you will be the first point of contact for UW Health patients, ensuring they receive a remarkable experience. Your excellent customer service skills will be utilized to schedule appointments via phone, in-person, or electronic correspondence.

**Key Responsibilities**

* Utilize your excellent customer service skills to schedule appointments via phone, in-person, or electronic correspondence.
* Make an impact on the patient experience by making it easier for patients to schedule appointments across multiple locations with just one phone call.
* Assist patients and their families with their appointment scheduling needs.
* Make outgoing phone calls to patients to schedule their appointments.
* Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

**What We Offer**

* Generous benefits package, including health insurance, and paid time off.
* Professional growth and career advancement opportunities available.
* Free bus pass to get to and from work.

**Requirements**

* Minimum - High school diploma or equivalent.
* Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.
* Minimum - One (1) year of previous experience in an office or customer service environment.
* Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person.

**Our Commitment to Diversity, Equity, and Inclusion**

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

**About UW Health**

University Hospital in Madison is a Magnet-designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.