Customer Service Representative

3 days ago


Scarborough, Maine, United States The LaSalle Group Full time
Customer Care Representative Job Description

LaSalle Network is seeking a skilled Customer Care Representative to join our team in Scarborough, ME. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, ensuring their online transactions and phone inquiries are resolved efficiently and effectively.

Key Responsibilities:
  • Respond to customer inquiries via phone and email, providing accurate and timely information
  • Process orders, resolve billing issues, and adjust customer accounts as needed
  • Research and resolve customer complaints, maintaining detailed documentation and record-keeping
  • Escalate unresolved issues to management for further investigation
  • Follow up with customers to confirm changes have been made
Requirements:
  • 1 year of experience in a phone-based customer service role
  • Working knowledge of Microsoft Office and general computer skills
  • Proven customer service experience, including active listening, customer focus, and professional telephone manner
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively
  • Positive attitude, reliability, and dependability, with a willingness to support others and contribute to a positive team culture

LaSalle Network is an Equal Opportunity Employer. We offer a range of benefits, including medical, dental, and vision coverage, as well as paid leave and sick leave. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, apply today



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