Customer Service Representative

4 days ago


Scarborough, Maine, United States Town & Country Federal Credit Union Full time
Member Service Phone Representative

We are seeking a highly motivated and customer-focused individual to join our Member Service team as a Phone Representative. As a key member of our contact center, you will play a critical role in delivering exceptional service to our members, resolving account issues, and educating them on our products and services.

Key Responsibilities:
  • Assist members with telephone requests and resolve issues within your authority
  • Identify member needs and provide solutions to meet their financial goals
  • Maintain, confirm, and update member contact information
  • Identify cross-sales opportunities and provide recommendations to members
Requirements:
  • High School education or GED
  • One to three years of similar or related experience
  • Excellent communication and interpersonal skills
  • Ability to work well in a team environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At Town & Country Federal Credit Union, we are committed to providing exceptional service to our members and employees. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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