Member Service Phone Representative

1 month ago


Scarborough, Maine, United States Town & Country Federal Credit Union Full time
Job Title: Member Service Phone Representative

We are seeking a highly skilled and motivated Member Service Phone Representative to join our team at Town & Country Federal Credit Union.

Job Summary

The Member Service Phone Representative will be responsible for providing exceptional customer service to our members through phone calls, resolving account issues, and educating members about our products and services.

Key Responsibilities
  • Assist members with telephone requests and resolve issues within their authority
  • Identify member needs and explain products and services
  • Maintain, confirm, and update member contact information
  • Identify cross-sales opportunities and provide solutions
  • Work collaboratively with the contact center team to provide first-class service
Requirements

To be successful in this role, you will need:

  • High School education or GED
  • One to three years of similar or related experience
  • Excellent interpersonal and communication skills
  • Ability to work well in a team environment
  • Good listening and telephone skills
  • Sales and relationship building experience
Benefits

As a Member Service Phone Representative at Town & Country Federal Credit Union, you will enjoy a comprehensive benefits package, including medical, dental, vision, short- and long-term disability, life insurance, parental leave, vacation, paid holidays, 401K, incentive plan, profit sharing, tuition reimbursement, corporate logo wear, insurance, and credit union product discounts.



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