Enteral Patient Service Representative
4 weeks ago
New England Life Care is seeking a highly skilled Enteral Patient Service Representative to join our team. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and support to our enteral patients.
Key Responsibilities:
- Communicate with patients and caregivers to review supply needs and document changes in demographics, insurance, and patient orders.
- Manage patient delivery timelines and communicate unexpected changes in product or supply usage to relevant individuals.
- Accurately record important service information in the Electronic Medical Record (EMR).
- Inform billing, reimbursement, and enteral teams of changes in service.
- Complete initial and ongoing assessments in a timely and accurate manner.
Requirements:
- Previous experience in customer service or a related field.
- Excellent communication and organizational skills.
- Knowledge of microcomputer systems, such as Microsoft Office.
- Dependability in attendance and job performance.
Preferred Qualifications:
- College degree.
- Previous experience in the healthcare field.
- Knowledge of HIPAA Privacy and Security regulations.
New England Life Care offers a hybrid position with a career ladder, health insurance, dental insurance, vision insurance, and a generous employer-matched 403b savings program.
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