Enteral Patient Service Representative

4 weeks ago


Scarborough, Maine, United States New England Life Care Full time
Job Summary

New England Life Care is seeking a highly skilled Enteral Patient Service Representative to join our team. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and support to our enteral patients.

Key Responsibilities:

  • Communicate with patients and caregivers to review supply needs and document changes in demographics, insurance, and patient orders.
  • Manage patient delivery timelines and communicate unexpected changes in product or supply usage to relevant individuals.
  • Accurately record important service information in the Electronic Medical Record (EMR).
  • Inform billing, reimbursement, and enteral teams of changes in service.
  • Complete initial and ongoing assessments in a timely and accurate manner.

Requirements:

  • Previous experience in customer service or a related field.
  • Excellent communication and organizational skills.
  • Knowledge of microcomputer systems, such as Microsoft Office.
  • Dependability in attendance and job performance.

Preferred Qualifications:

  • College degree.
  • Previous experience in the healthcare field.
  • Knowledge of HIPAA Privacy and Security regulations.

New England Life Care offers a hybrid position with a career ladder, health insurance, dental insurance, vision insurance, and a generous employer-matched 403b savings program.



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