Provider Onboarding Coordinator

2 weeks ago

Cincinnati, Ohio, United States Bon Secours Mercy Health Full time

About Bon Secours Mercy Health

At Bon Secours Mercy Health, we are committed to enhancing the quality, safety, and cost-effectiveness of healthcare. Our facilities and healthcare professionals are recognized for their excellence in both clinical and operational practices.

Organizational Mission

As a faith-driven and patient-centered organization, Bon Secours Mercy Health aims to improve the health and wellness of individuals in mind, body, and spirit through outstanding patient care. Achieving this mission requires a culture rooted in compassion, collaboration, excellence, and respect. We seek individuals who are dedicated to our core values of compassion, human dignity, integrity, service, and stewardship, fostering an environment where team members thrive and communities flourish.

Position Overview

The Provider Onboarding Coordinator plays a crucial role in the seamless integration of new healthcare providers. This position serves as the primary contact for new providers, ensuring that all essential activities are completed for a smooth start date. With a focus on customer service, this role addresses the needs of providers and internal stakeholders throughout the onboarding process.

Key Responsibilities

  • Act as a liaison between the organization and the provider during the entire onboarding journey.
  • Conduct necessary background checks on all providers prior to their start date, ensuring they are fully cleared.
  • Coordinate and document Occupational Health screenings and I9 verifications for all providers before their start date.
  • Facilitate updates and communication between the provider and various departments, including follow-up communications and the collection and distribution of required documents.
  • Identify and execute timely follow-up actions as needed.
  • Utilize the ministry's credentialing platform as a centralized repository for all required onboarding documentation.
  • Continuously oversee onboarding workflows and propose enhancements for process improvement.
  • Participate in Provider Integration Team (PIT) meetings, providing necessary updates.
  • Engage in additional duties and responsibilities as assigned.

Employment Qualifications

Education: Associate's degree (required)

Experience: Minimum of 3 years (required)

Essential Skills and Abilities:

  • Proficient in computer technology, including Microsoft Outlook, Word, Excel, and PowerPoint.
  • Strong interpersonal skills, capable of engaging effectively at all organizational levels.
  • Demonstrated professionalism and adaptability in interactions with internal and external clients, including administrators, physicians, peers, and support staff.
  • Excellent verbal and written communication skills, with a focus on grammar and proofreading.
  • Strong critical thinking abilities, particularly in process development.

Benefits Overview

Many of our opportunities reward your dedication with:

  • Comprehensive and affordable medical, dental, and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance with AD&D
  • Employer contributions to retirement savings plans when eligible
  • Paid time off
  • Educational assistance
  • And much more

All applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against based on disability.

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