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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled Bilingual French Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, building trust, and delivering a frictionless customer experience.
Key Responsibilities- Provide insightful advice and direct support to members in need, diagnosing issues and providing resolution with teaching and guidance.
- Partner with legacy app owners for troubleshooting and resolution.
- Research and resolve billing or payment issues.
- Own the member experience from start to finish, making decisions on whether to escalate or how to address issues.
- Identify and present out-of-the-box ideas and changes to other members of the team to ensure the program is second to none.
- High school diploma required; Associate or bachelor's degree is a plus.
- 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
- Fluent in French and English (both written and verbal).
- Excellent communication skills - both verbal and written.
- Savvy with the use of technology, software, and social media applications.
- Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour $2.00 per hour premium for the bilingual skill (based on experience and other factors).
- Health/Dental/Vision/Life Insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- 401(k) with company match.
- Vacation/Sick Time and Paid Holidays.
- Tuition Reimbursement.
- Employee Assistance Program.
- Employee Discount Program.
- Training and Development Programs (Percepta College).
- Employee Rewards Program (Perci Perks).
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.
We are a culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation. We take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
