Customer Service Representative Lead

2 months ago

Albany, Oregon, United States People's Bank of Commerce Full time
Job Title: Customer Service Representative-Float

About Us:

People's Bank of Commerce is a community bank that has been serving the southern Oregon area since 1998. We pride ourselves on providing superior, responsive, and flexible service to our customers while maintaining a friendly approach.

Job Summary:

We are seeking a Customer Service Representative-Float to join our team. As a Customer Service Representative-Float, you will be responsible for providing exceptional customer service and support to our customers, promoting all bank products, and contributing to the efficient and effective operations of the Branch.

Key Responsibilities:

  • Provide prompt and professional customer service to new and existing customers.
  • Process all monetary transactions for customers, including deposits, withdrawals, loan payments, check cashing, and miscellaneous transactions.
  • Maintain proper security of cash drawer, assigned keys, and all negotiable items.
  • Sell cashier's checks, money orders, traveler's checks, government bonds, and redeem government bonds.
  • Accept loan payments, wire transfer requests, and process mail.
  • Adhere to Tel-4 limits and bank policy and procedures to ensure accurate cash handling.
  • Maintain a balancing standard of no more than $400.00 in annual rolling cash outages.
  • Provide products and services education, assistance, research, support, and problem resolution to customers and employees.
  • Understand and adhere to federal and state laws and regulations, as well as bank policies, procedures, and standards.
  • Use active listening skills to determine customer needs and sell and cross-sell bank services.
  • Consistently make productive use of time to complete all primary daily duties and ask for additional assignments to assist others.

Requirements:

  • Familiarity with deposit products and bank services.
  • Satisfactory communication, organizational, and interpersonal skills.
  • Ability to work within and foster a team environment.
  • Ability to look and project a professional image.

Education, Training, and Experience:

  • Computer knowledge and familiarity with Microsoft Word, Excel, Outlook, and experience using ten-key by touch.
  • Successful completion of a high school diploma or GED.
  • Minimum of 1 year experience with cash handling with a good balancing record (previous bank experience preferred).

What We Offer:

We offer a competitive benefits package, including salary commensurate with experience, 401k, Employee Stock Ownership Plan (ESOP), health, dental, vision, and life insurance coverage.

Equal Opportunity Employer:

People's Bank of Commerce is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. If you are an individual with a disability and require reasonable accommodation to complete all or part of the application process, please call or email.

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