Service Coordinator
3 days ago
The Service Coordinator plays a vital role in supporting our Field Service Technicians by effectively communicating with customers, dealers, and retailers, and administering service needs in accordance with Palm Harbor Homes warranty and service guidelines.
Key Responsibilities:- Process work orders to assist Field Service Technicians, communicate information or updates as needed
- Respond to customer calls and emails regarding service questions
- Interpret and administer Palm Harbor Homes Warranty/Service Policy according to its terms and conditions
- Represent Palm Harbor Homes professionally and effectively
- Utilize equipment and personnel efficiently and effectively
- Implement a priority identification system for work orders that require special handling
- Prioritize and schedule service, minimizing consumer complaints and managing service backlog
- Create and schedule service and parts requests for factory, contractors, and dealers
- Review, verify, and approve contractor and dealer service invoices prior to payment
- Utilize vendor claim process to ensure that defective parts are returned for credit
- Maintain accurate service records and files
- Communicate shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager
- Assist associates with parts as needed
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be able to read, write, and speak English
- High School Diploma is preferred
- Must successfully pass pre-employment requirements
- At least one year of demonstrable experience in a Customer Service role is preferred
- Demonstrable experience effectively communicating with others, both verbal and written, is required
- Working knowledge of Microsoft Office applications is required
Minimal exposure to heat, cold, noise, and working outdoors
Physical Requirements:Requires sitting to a significant degree
Heavy Work-Exerting up to 50 pounds of force periodically, and/or up to 20 pounds or force infrequently, and/or up to 10 pounds of force frequently to move objects
While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees as well as function safely around construction equipment
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