Service Coordinator

13 hours ago

Albany, Oregon, United States The Cavco Family of Companies Full time
Job Summary:

The Service Coordinator plays a vital role in supporting our Field Service Technicians by effectively communicating with customers, dealers, and retailers, and administering service needs in accordance with Palm Harbor Homes warranty and service guidelines.

Key Responsibilities:
  • Process work orders to assist Field Service Technicians and communicate updates as needed.
  • Respond to customer inquiries and resolve service-related questions.
  • Interpret and administer Palm Harbor Homes Warranty/Service Policy in accordance with its terms and conditions.
  • Represent the company professionally and effectively.
  • Utilize equipment and personnel efficiently and effectively.
  • Implement a priority identification system for work orders requiring special handling.
  • Prioritize and schedule service to minimize consumer complaints and manage service backlog.
  • Create and schedule service and parts requests for factory, contractors, and dealers.
  • Review, verify, and approve contractor and dealer service invoices prior to payment.
  • Utilize the vendor claim process to ensure defective parts are returned for credit.
  • Maintain accurate service records and files.
  • Communicate shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager.
  • Assist associates with parts as needed.
Requirements:
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the United States.
  • Must be able to read, write, and speak English.
  • High School Diploma is preferred.
  • Must successfully pass pre-employment requirements.
  • At least one year of demonstrable experience in a Customer Service role is preferred.
  • Demonstrable experience effectively communicating with others, both verbally and in writing, is required.
  • Working knowledge of Microsoft Office applications is required.
Knowledge, Skills, and Abilities:
  • Exceptional customer service skills.
  • Effective planning, organization, and time-management skills.
  • Ability to make effective decisions concerning the need for home repairs, with a focus on customer and company interests.
  • Ability to effectively read and interpret construction prints.
  • Ability to adapt to and manage competing demands, frequent change, and unexpected events.
  • Ability to identify and resolve problems effectively and efficiently.
Working Conditions:
  • Minimal exposure to heat, cold, noise, and working outdoors.
  • Must wear personal protective equipment as required in the manufacturing facility.
Physical Requirements:
  • Requires sitting to a significant degree.
  • Heavy Work-Exerting up to 50 pounds of force periodically, and/or up to 20 pounds or force infrequently, and/or up to 10 pounds of force frequently to move objects.
  • While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate with employees as well as function safely around construction equipment.

"This job description is intended to provide general information about the position. It is not an employment contract. As with all positions, the responsibilities and duties of this position may change. The company, in its discretion, may alter this job description at any time with or without notice."

Cavco Industries Inc., and all of its Subsidiaries are an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

  • Service Coordinator

    5 days ago

    Albany, Oregon, United States The Cavco Family of Companies Full time

    Job Summary:The Service Coordinator plays a vital role in supporting our Field Service Technicians by effectively communicating with customers, dealers, and retailers, and administering service needs in accordance with Palm Harbor Homes warranty and service guidelines.Key Responsibilities:Process work orders to assist Field Service Technicians, communicate...

  • Service Coordinator

    3 weeks ago

    Albany, Oregon, United States The Cavco Family of Companies Full time

    Job Summary:The Service Coordinator plays a vital role in supporting our Field Service Technicians by effectively communicating with customers, dealers, and retailers, and administering service needs in accordance with Palm Harbor Homes warranty and service guidelines.Key Responsibilities:Process work orders to assist Field Service Technicians and...

  • Senior Services Coordinator

    2 months ago

    Albany, Oregon, United States Oregon Cascades West Council of Governments Full time

    POSITION SUMMARYThis role is dedicated to delivering comprehensive case management and assistance to individuals requiring personal care support. The successful candidate will engage with various systems and documentation to ensure optimal care and assistance for clients. This position demands a strong commitment to enhancing customer service, collaborating...

  • Senior Services Coordinator

    2 months ago

    Albany, Oregon, United States Oregon Cascades West Council of Governments Full time

    POSITION SUMMARYThis role is dedicated to delivering comprehensive case management and assistance to individuals requiring personal care support. The successful candidate will engage with various systems and documentation to ensure optimal care and support for clients. This position demands a strong dedication to customer service, teamwork with colleagues,...

  • Shutdown Coordinator

    4 weeks ago

    Albany, Oregon, United States ati Full time

    Shutdown Coordinator Job DescriptionATI is seeking a highly organized and skilled Shutdown Coordinator to oversee the strategy, planning, and execution of our shutdowns. This role requires exceptional organizational skills, project management expertise, and the ability to lead cross-functional teams.Key Responsibilities:Develop and maintain shutdown...

  • Shutdown Coordinator

    3 days ago

    Albany, Oregon, United States ati Full time

    Shutdown Coordinator Job DescriptionWe are seeking a highly organized and skilled Shutdown Coordinator to oversee the strategy, planning, and execution of our shutdowns. This role requires exceptional organizational skills, project management expertise, and the ability to lead cross-functional teams.Key Responsibilities:Develop and maintain shutdown...

  • Shutdown Coordinator

    1 month ago

    Albany, Oregon, United States ati Full time

    Shutdown Coordinator Job DescriptionWe are seeking a highly organized and skilled Shutdown Coordinator to oversee the strategy, planning, and execution of our shutdowns.This role requires exceptional organizational skills, project management expertise, and the ability to lead cross-functional teams. Additionally, the ideal candidate will have a strong...

  • Shutdown Coordinator

    4 days ago

    Albany, Oregon, United States ati Full time

    Shutdown Coordinator Job DescriptionWe are seeking a highly organized and skilled Shutdown Coordinator to oversee the strategy, planning, and execution of our shutdowns. This role requires exceptional organizational skills, project management expertise, and the ability to lead cross-functional teams.Key Responsibilities:Develop and maintain shutdown...

  • Senior Support Services Coordinator

    2 weeks ago

    Albany, Oregon, United States Oregon Cascades West Council of Governments Full time

    POSITION SUMMARYThis role is dedicated to delivering comprehensive case management and assistance to individuals requiring personal care support. The successful candidate will engage with various systems and documentation to guarantee exceptional care and assistance for clients. This position demands a strong dedication to enhancing customer service,...

  • Senior Support Services Coordinator

    2 months ago

    Albany, Oregon, United States Oregon Cascades West Council of Governments Full time

    POSITION SUMMARYThis role is dedicated to delivering comprehensive case management and assistance to individuals requiring personal care support. The selected candidate will engage with various systems and documentation to guarantee high-quality care and assistance for clients. A strong emphasis on customer service, teamwork, and receptiveness to...

  • Dental Office Coordinator

    4 days ago

    Albany, Oregon, United States Gentle Dental Full time

    About Gentle DentalWe value our teammates' smiles as much as our patients' smiles. Our vision is to provide exceptional, lifelong, integrated oral healthcare services that enhance the quality of our patients' lives.Job SummaryWe are seeking a skilled Treatment Coordinator to manage patients' full cycle from clinical diagnosis to treatment acceptance. As a...

  • Patient Experience Coordinator

    3 weeks ago

    Albany, Oregon, United States Aspen Dental Full time

    Job Title: Patient Experience CoordinatorAt Aspen Dental, we prioritize our patients' needs and provide a supportive work environment for our team members. As a Patient Experience Coordinator, you will play a vital role in creating a positive and memorable experience for our patients.Key Responsibilities:Provide exceptional patient service with empathy and...

  • LPN Care Coordinator

    2 months ago

    Albany, Oregon, United States UnitedHealth Group Full time

    Job SummaryWe are seeking a skilled LPN Care Coordinator to join our team at UnitedHealth Group. As a key member of our healthcare team, you will play a vital role in coordinating patient care and ensuring seamless transitions between healthcare services.Key ResponsibilitiesTelephonic Outreach: Conduct regular phone calls to patients, caregivers, and...

  • LPN Care Coordinator

    1 month ago

    Albany, Oregon, United States UnitedHealth Group Full time

    LPN Care Coordinator Job SummaryAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a LPN Care Coordinator, you'll play a vital role in supporting our patients and their families in achieving their health goals.Key Responsibilities:Telephonic outreach to patients and their...

  • Dental Office Coordinator

    4 weeks ago

    Albany, Oregon, United States Gentle Dental Full time

    {"h1": "Treatment Coordinator at Gentle Dental", "p": "At Gentle Dental, we prioritize our teammates' well-being as much as our patients'. Our mission is to provide exceptional, lifelong oral healthcare services that enhance the quality of life for our patients and communities. We focus on patient care, operational excellence, and building relationships to...

  • Retail Customer Experience Coordinator

    4 weeks ago

    Albany, Oregon, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at Marshalls. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...

  • LPN Care Coordinator

    2 months ago

    Albany, Oregon, United States UnitedHealth Group Full time

    Job SummaryWe are seeking a skilled LPN Care Coordinator to join our team at UnitedHealth Group. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and support.Key ResponsibilitiesTelephonic Outreach: Engage with patients, caregivers, and healthcare teams to ensure seamless transitions of care.Medication...

  • Shipping and Receiving Coordinator

    4 weeks ago

    Albany, Oregon, United States Selmet Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Shipping and Receiving Clerk to join our team at Selmet. As a key member of our operations team, you will be responsible for ensuring the efficient and accurate processing of shipments and inventory management.Key ResponsibilitiesMark parts per customer specifications using a vibropeen.Create...

  • Shipping and Receiving Coordinator

    3 weeks ago

    Albany, Oregon, United States Selmet Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Shipping and Receiving Clerk to join our team at CPP Corporation. As a key member of our logistics team, you will be responsible for ensuring the efficient and accurate processing of shipments, as well as maintaining a safe and organized warehouse environment.Key ResponsibilitiesMark parts...

  • Procurement Manager

    3 weeks ago

    Albany, Oregon, United States PCT - Pacific Cast Technologies Full time

    Procurement Supervisor Job DescriptionAt Pacific Cast Technologies, we are seeking a highly skilled Procurement Supervisor to join our team. As a key member of our procurement team, you will be responsible for overseeing the purchasing of goods and services for our facilities in Albany, Oregon.Key Responsibilities:Direct and coordinate the procurement of...