Customer Experience Specialist

3 days ago


Albany, Oregon, United States Inova Health System Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at Inova Health System. As a key member of our customer experience team, you will be responsible for ensuring that our customers have a seamless and exceptional experience across all touchpoints.

Key Responsibilities
  • Develop and implement customer experience strategies to drive business growth and customer satisfaction
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement
  • Collect and analyze customer feedback to inform experience design and optimization initiatives
  • Work with vendors and partners to ensure seamless execution of customer experience initiatives
  • Develop and maintain style guides and brand voice outlines for all public relations, marketing, and advertising efforts
Requirements
  • 4-year college degree in marketing, communications, or related field
  • Minimum 1-2 years of experience in customer service and 2-3 years of marketing experience
  • Strong analytical and project management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
What We Offer

We offer a competitive salary range of $45,000 - $70,000, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced customer experience professional looking for a new challenge, please submit your application.



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