CPR Cell Phone Repair Operations Leader

2 weeks ago


Phoenix, Arizona, United States Amtel Repair | Cell Phone Repair at CPR-Phoenix Bell Rd Full time
Job Overview

Hybrid Role: Store Operations Leader / Technician

AVERAGE TOTAL COMPENSATION INCLUDING BONUSES: $40,000 TO $45,000 PER YEAR

Amtel Repair, operating under CPR Cell Phone Repair, is seeking a dynamic individual to join our team. We pride ourselves on a customer-centric approach within the consumer electronics sector, fostering an exceptional workplace culture and a dedicated team committed to resolving complex challenges. Our Operations Leaders are pivotal in managing and ensuring the effective functioning of daily store activities.

In this role, you will be expected to delegate responsibilities effectively and leverage the strengths of your team members. Identifying trends and recurring challenges in both front-end and back-end operations will be part of your responsibilities. A foundational understanding of all business facets is essential. Additionally, our leaders also take on technician roles, specializing in a diverse range of electronic device repairs, including smartphones, tablets, computers, gaming consoles, and more.

What Sets Us Apart

We offer a variety of exciting benefits that distinguish us from other employers, combined with numerous opportunities for career advancement, making it an ideal environment for professional growth.

  • Bonus Incentives
  • Health Benefits
  • Paid Time Off (PTO)
  • 401(k) Plan
  • Pay Advances
  • Promotion Opportunities
  • Child Care Flexible Spending Account (FSA)

Key Responsibilities

  • Oversee store operations and manage staff, including participating in the hiring process.
  • Schedule all store personnel to maximize coverage and efficiency.
  • Stay informed about industry developments and trends.
  • Possess knowledge of mobile devices, operating systems, laptops, gaming systems, and other electronic gadgets.
  • Promote and sell accessories, device care products, smartwatches, headsets, and similar items.
  • Wireless device repair certifications are advantageous (e.g., Apple Certified Technicians, CTIA WISE Certifications).
  • Exhibit strong verbal and written communication skills.
  • Demonstrate effective teamwork and collaboration abilities.
  • Have a basic understanding of Microsoft Office or equivalent software.
  • Develop and maintain relationships with carrier representatives.
  • Manage inventory and order parts and supplies.
  • Ensure the store's appearance, particularly the retail area, is well-maintained.
  • Address all customer service inquiries and escalations.
  • Maintain the store's filing system.
  • Update social media platforms for the store.

Qualifications

  • High School diploma or equivalent.
  • Prior experience in retail sales.
  • Previous experience in retail management.
  • Proven track record in recruiting, training, engaging, and retaining top talent.
  • Proficient in using technology necessary for store operations (e.g., POS systems, scheduling tools).
  • Ability to work a flexible schedule, including evenings and weekends.


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