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Senior Vice President of Shared Services

2 months ago

Seattle, Washington, United States Acosta Sales & Marketing Full time

Position Overview: As a pivotal leader within Acosta Sales & Marketing, you will directly report to the President, managing essential operational functions and the digital shelf teams. Your extensive knowledge in ecommerce operations and catalog management will play a crucial role in the success of our brand management and marketing initiatives, significantly contributing to overall client satisfaction.

Key Responsibilities:

  • Performance Management: Drive exceptional digital shelf performance by focusing on retail readiness KPIs within Acosta's FACTS framework.
  • Optimization: Integrate and enhance third-party catalog support, prioritizing efficiency through automation and offshoring strategies.
  • Team Development: Lead and mentor a digital shelf team of approximately 15 members, fostering talent growth and improving operational efficiencies.
  • Operational Excellence: Ensure top-tier operations performance across availability KPIs, adhering to Acosta's FACTS framework.
  • Scalability: Establish a robust seller central and cost recovery support team, positioning Acosta as a leader in the industry.
  • Strategic Alignment: Regularly engage with the executive team and department heads to ensure alignment with organizational priorities.
  • Strategic Planning: Execute initiatives aimed at enhancing profitability, productivity, and operational efficiency.
  • Technology Implementation: Leverage technology solutions to improve efficiency, reporting, and return on investment.
  • Business Development Support: Facilitate business growth through innovative technology and streamlined operational processes.
  • Vision Development: Formulate and implement the strategic vision for shared services, aligning with the agency's mission and objectives.
  • Process Improvement: Streamline operations, enhance service delivery, and boost efficiency across shared functions.
  • Risk Management: Identify and mitigate risks associated with shared services operations.
  • Team Leadership: Cultivate a high-performing team of professionals through effective mentorship.

Qualifications:

  • Education: Bachelor's degree in a relevant field (Master's preferred).
  • Experience: Over 10 years of ecommerce experience in leadership roles, with at least 8 years in management/supervisory positions and 3 years in brand or ecommerce agency leadership.
  • Leadership Skills: Proven ability to manage change, solve complex problems, and make strategic decisions.
  • Communication Skills: Exceptional ability to convey complex issues clearly and concisely, both in writing and verbally.
  • Business Acumen: Strong understanding of market trends in technology and their implications for the organization.
  • Presentation Skills: Ability to create and deliver engaging presentations that inform and inspire.
  • Collaboration: Experience working with diverse teams to achieve common objectives.
  • Project Management: Proficient in coordinating teams, delegating tasks, resolving conflicts, and evaluating performance.

Work Environment: The work environment is representative of those encountered while performing essential job functions. The role may require moderate physical effort, including lifting materials and equipment weighing less than 15 pounds. This position involves significant computer monitor usage. Reasonable accommodations will be provided for individuals with disabilities to perform essential functions.

About Acosta: Acosta and Mosaic are recognized leaders in sales and marketing, representing some of the most esteemed brands with top retailers across the United States and Canada. We offer flexible services designed to maximize efficiency, leveraging talent and technology to develop data-driven strategies that optimize results for our clients.

Equal Opportunity Employer: Acosta and its subsidiaries are committed to fostering an inclusive workplace. We provide accommodations for individuals with disabilities as required by law.